Prof Miemie Struwig, together with Dr Laura Best of the VC’s Office at Nelson Mandela University, delivered a research paper at the 13th Global Conference on Business and Social Sciences 2022.


The Global Academy of Training & Research (GATR) Enterprise, in collaboration with the National and International Universities and Publishers, organised the Conference in Kuala Lumpur, Malaysia, which was held on 17 and 18 June 2022. The conference took a hybrid format, with delegates attending both in-person and online. Dr Laura Best presented the paper online at the conference and won the “Best Presenter at the Conference” award.


The paper was titled, “Consumer Protection during Covid 19” and involved a qualitative analysis of the consumer protection cases that were filed between April 2020 and March 2021 at the National Consumer Tribunal. Consumer protection agencies play a central role in ensuring the welfare of consumers in times of the Covid 19 pandemic and in its aftermath. Results of the analysis of the contents of the cases show that South African consumer agencies acted with agility in line with their regulatory responsibilities. The fact that the businesses that were found to have not complied with the regulations and were found to have engaged in prohibitive conduct and duly fined sends a firm message to businesses that the violation of consumer rights will not be tolerated, even in complex circumstances such as during the Covid 19 pandemic.


Contact information
Prof Miemie Struwig
Professor in Business Management
Tel: 041 504 2475

Dr Laura Best
Special Assistant to the Vice-Chancellor
Tel: 0415043211